Shipping & Delivery

At Candle Esencia, we are committed to ensuring that your shopping experience is seamless and satisfying. Below is all the information you need regarding our shipping and delivery processes.

1. Processing Time

  • Order Processing: All orders are processed within [Insert Time Frame, e.g., 1-2 business days] after payment confirmation.
  • Business Days: Orders are processed and shipped on business days only (Monday to Friday, excluding holidays).

2. Shipping Options and Costs

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within [Insert Time Frame, e.g., 5-7 business days]. Shipping costs are calculated at checkout based on your location and the weight of your order.
  • Express Shipping: Estimated delivery within [Insert Time Frame, e.g., 2-3 business days]. Additional charges apply.
  • International Shipping: Available to select countries. Delivery times and costs vary based on location. Any customs duties or import taxes are the responsibility of the customer.

3. Delivery Time

Delivery times are estimated and may vary depending on your location, the shipping method selected, and unforeseen circumstances such as weather delays or carrier issues. Once your order has shipped, you will receive a confirmation email with tracking information to monitor your package.

4. Tracking Your Order

  • After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
  • Please allow [Insert Time Frame, e.g., 24-48 hours] for the tracking information to update after receiving your shipping confirmation email.

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some items may be restricted from shipping to certain locations due to local laws or regulations. If your order includes restricted items, we will notify you and discuss alternative options.

6. Lost or Damaged Packages

We take great care in packaging your orders to ensure they arrive in perfect condition. However, if your package is lost or arrives damaged, please contact us immediately at [email protected] or +91 91457 15828. We will work with you to resolve the issue, whether that involves replacing the item or providing a refund.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information. If you realize you’ve entered incorrect information, please contact us as soon as possible at [Insert Email Address] or [Insert Phone Number]. We will do our best to assist you, but we cannot guarantee that changes can be made once the order has been processed.

8. International Orders

For international orders:

  • Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by your country’s government. These charges are the responsibility of the customer.
  • Shipping Times: International shipping times vary by destination and are subject to delays due to customs processing. Please allow extra time for your order to arrive.

9. Contact Us

If you have any questions or concerns about our shipping and delivery policies, please reach out to us:

Candle Esencia
Email: [email protected]
Phone: +91 91457 15828
Address: Nine Hills D – 704 S M Ghule Patil road, Nibm Pune – 411060 Maharashtra India